1. What material are the T-shirts made from?
Our Shirts are made from 100% cotton sourced from Portugal, ensuring a soft and comfortable fit.
2. How should I care for my T-shirt?
To maintain the quality of your T-shirt, we recommend washing it inside out at 30°C and ironing it inside out. Avoid using bleach and tumble drying.
3. What sizes are available?
Our T-shirts are available in sizes S, M, L. Please refer to our size chart for detailed measurements.
4. How does the fit of your T-shirts run?
Our T-shirts have a oversized fit, providing a comfortable and relaxed fit that is neither too tight nor too loose.
5. Where are your T-shirts produced?
Our T-shirts are produced in Portugal under fair working conditions, adhering to ethical manufacturing practices.
6. How long will it take to receive my order?
Delivery times vary based on your location. Typically, orders are processed within 1-2 business days and shipping can take between 3-7 business days.
7. Can I return or exchange a T-shirt?
Yes, we offer a 14-day return and exchange policy. Please ensure the T-shirt is unworn, unwashed, and in its original condition with tags attached. Visit our return policy page for more details.
8. Are your T-shirts sustainable?
Yes, our T-shirts are made from 100% organic cotton, grown without harmful chemicals, and produced under fair working conditions.
9. How can I contact customer service?
You can reach our customer service team via email at info@fratr3s.com. We're here to assist you with any questions or concerns.
10. Do you offer international shipping?
Yes, we offer international shipping. Shipping fees and delivery times may vary based on the destination. Please check our shipping policy for more information.
11. Is the design printed or embroidered?
The design on our T-shirts is meticulously embroidered, ensuring durability and a high-quality finish.
12. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery.
01. The order
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
02. Shipment
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
03. The order
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
04. Returns, exchanges and complaints
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.