Returns Policy
Hassle-Free 14-Day Returns
At Fratr3s, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward 14-day return policy to ensure you have a positive shopping experience.
Return Eligibility:
- Timeframe: You have 14 days from the date of delivery to initiate a return.
- Condition: Items must be returned in their original condition – unworn, unwashed, and with all tags attached.
- Packaging: Please return items in their original packaging to ensure they are protected during transit.
How to Initiate a Return:
- Contact Us: Email our customer service team at info@fratr3s.com to request a return authorization.
- Package Your Return: Securely package the items, including the completed return form, and use the return label provided in your original shipment.
- Ship It Back: Drop off the package at your nearest shipping carrier location or schedule a pickup.
Refunds:
- Processing Time: Once we receive your return, please allow 5-7 business days for processing. You will receive an email confirmation once your refund has been processed.
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.
Exchanges:
- Process: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures the fastest service and availability of the item.
Non-Returnable Items:
- Final Sale Items: Items marked as final sale are not eligible for return or exchange.
- Gift Cards: Gift cards are non-returnable and non-refundable.
Damaged or Defective Items:
- Inspection: If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or refund and cover the return shipping costs for defective items.
Customer Support:
- We're Here to Help: For any questions or concerns regarding returns, please reach out to our customer service team via email at info@fratr3s.com. We are committed to making your return process as smooth as possible.
Thank you for shopping with Fratr3s! We appreciate your business and are dedicated to ensuring your complete satisfaction.