Shipping Information
Fast, Reliable, and Sustainable Shipping
At Fratr3s, we strive to ensure that your shopping experience is as seamless as possible, from browsing to delivery. Here's everything you need to know about our shipping process:
Processing Time:
- Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Options:
- Standard Shipping: Typically takes 3-7 business days, depending on your location.
- International Shipping: We ship worldwide! Delivery times and costs vary depending on the destination country. International orders typically take 7-14 business days.
Order Tracking:
- Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order in real time.
- Delivery Updates: Stay informed with regular updates on the status of your delivery.
Customs and Duties:
- International Orders: Please note that international orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and vary by country.
Delivery Issues:
- Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team at info@fratr3s.com within 7 days of the estimated delivery date.
- Incorrect Address: Ensure that you provide the correct shipping address at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Customer Support:
- Contact Us: For any questions or concerns regarding shipping, feel free to reach out to our customer service team via email at info@fratr3s.com. We are here to assist you!
Thank you for shopping with Fratr3s! We appreciate your trust in us and are committed to delivering your order promptly and securely.